HELP & SUPPORT
Something not working? Start here.
Most questions are about how the coach builds your plan, and what happens to your data. Both are answered below.
EMAIL
Talk to a human
Every message is read by someone on the team. Replies within one working day.
IN APP
Report a bug
Settings, then Report a bug. Attaches your device and app version automatically.
Open Settings
ACCOUNT
Data and deletion
Export everything we hold, or delete your account outright, from inside the app.
Settings, then Data
TOPICS
Coaching and plans
Tracking
Form check
Privacy and data
Account and billing
COACHING AND PLANS
How does the coach decide what I should do?
It starts from your onboarding answers — goal, experience, measurements, available days and kit — and generates a structured week. From then on it reads what you actually logged: loads, completed sets, missed days and any form checks you ran. Heavy sessions get a deload, skipped days get rescheduled, and new equipment unlocks new movements.
COACHING AND PLANS
Can I change the plan it gave me?
Yes, all of it. Change template swaps the whole programme; Edit weekly plan changes individual days; and inside any day you can edit sets, reps and load per exercise. Nothing is locked, and the coach adapts to your edits rather than overwriting them.
COACHING AND PLANS
Do I have to use the camera?
No. Form check is optional and the app works fully without it — plans, logging and tracking all run on what you enter yourself. Turning pose detection off in Settings simply removes the feature.
TRACKING
What does Capylift track?
Every set, rep and load you log, session length, volume by day, weekly targets, streaks, awards, and per-exercise trends over time. If you connect Apple Health or Garmin it also reads the metrics you authorise there.
TRACKING
Will a rest day break my streak?
No. Scheduled rest days count as following the plan. The streak only breaks when you skip a day the plan expected you to train.
FORM CHECK
Is my form check recorded?
No. There is no recording feature — the camera feed is read live on your device, frame by frame, and nothing is written to disk. No video file is created, so there is none to upload, share or delete. What we store is the output: rep counts, joint angles and a score per set.
FORM CHECK
The camera says it cannot see me.
It needs your whole body in frame, shot from the side, with the phone roughly at hip height. Bright backlighting behind you is the most common cause — turn so the window is in front of you rather than behind.
PRIVACY AND DATA
How do I export my data?
Settings, then Data, then Export my data. You get sessions, form-check results and your profile as CSV and JSON in one archive, emailed to your account address. Large archives can take up to an hour.
ACCOUNT AND BILLING
What happens when I delete my account?
Your training history and form-check results are erased and cannot be recovered. Export first if you want a copy — the deletion sheet offers it before you confirm.